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SHIPPING AND LEAD TIMES

Lead Times

Most of our products are either handmade to order, or restored in our workshops.  As such lead times vary per item.  Please check the product details and give us a call if your order is urgent as we can normally make sure it reaches you sooner.

Delivery

We ship using a standard next day service, so if you wish to specify a day for delivery, or you need your order sooner, you can phone us at the shop on (01989) 567416.  Saturday or early deliveries can be organised but incur an extra charge.

For UK addresses (excluding Northern Ireland, Highlands and offshore islands) we use Interlink Express, and our shipping prices are listed below:

Delivery estimate 1 box 2 box 3 box 4 box
Standard up to 14 working days £9.60 £14 £19 £24

 

Outside the UK, we will be delighted to research and quote for various shipping methods for your chosen items, or to follow your instructions to use your own shippers. Please note that we are not liable for the collection or payment of any customs charges or local taxes payable outside of the EU. These are the responsibility of the purchaser.

Need your order sooner?

We need to specify lead times to give people and idea of when to expect their products.  We err on the side of caution and would hope to be able to send out most orders well within the stated lead times.  Please give us a call if your order is urgent, we may well be able to send it to you sooner.

Tracking your parcel

If you have supplied an email address or mobile telephone number, you will receive an email or text when your parcel is collected from us.  You will then receive a message with your one hour delivery slot on the day of delivery.  At this point you can reorganise the delivery directly with Interlink if necessary.

If we have posted your item via Royal Mail please call the shop for more information.  For overseas customers please contact us directly about your order as we use various shipping companies.

Returns

The "COMPANY" refers to Wallis-Smith Ltd, trading as Fritz Fryer Antique Lighting. The "BUYER" refers to the purchaser of goods and services.

The company endeavours to photograph all stock accurately and to provide accurate descriptions and dimensions. The Fritz Fryer showroom is open 6 days a week and we encourage customers to come and view our stock in person if they have any doubts as to fitness for purpose.

The company offers a money back guarantee on any items purchased via mail order that the buyer is not entirely happy with with the exception of bespoke goods (custom made for the buyer) by the company. Reunds will be processed with 10 working days of receipt of the returned items.

The guarantee is subject to the following terms:

  1. The goods are returned in the same condition as they were sent.  They must not have been installed or used.
  2. The company receives written notification (postal or email) of the buyer’s intention to return the goods within 7 days of their receipt and that the goods are returned within 28 days of purchase to Fritz Fryer, 23 Station Street, Ross-On-Wye, Herefordshire, HR9 7AG.
  3. The items returned must be well packed. Return postage is at the buyers cost and we strongly recommend you obtain proof of postage as we are responsible for your parcel only once it has been received by us.  Any loss or breakages will be the responsibility of the buyer and will result in the guarantee being void.
  4. We can arrange for a courrier company to collect the parcel from you providing you are able to print a shipping label. There is a charge for this service (variable depending on size and weight of items being returned).
  5. Any products modified at the request of the buyer and bespoke items cannot be refunded.
  6. We do not accept returns on international transactions.

What if an item is faulty?

  1. In the rare and disappointing case of a faulty item please contact us as soon as possible so that we can arrange repair, replacement or a refund for you.
  2. We will refund any postage paid with your order and reimburse you for standard return postage on the item.  We can arrange to have the faulty item collected within the UK mainland free of charge, providing you have the ability to print a shipping label.


This is in addition to your statutory rights.