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FAQs

 

Here are some of our frequently asked questions...

 

Where can I see Fritz Fryer Lighting in London?

We now have a lighting showroom in Clerkenwell, London.  

A large collection of our modern pendant lights, wall lights, bespoke lighting options, as well as a collection of fine quality antique lighting on display in our London showroom.

For opening times and to book an appointment to visit our London showroom click here.

Get directions to the showroom

How to install my pendant light?

Need help installing your Fritz Fryer pendant light? Take a look at our pendant light instructions below:

Pendant Light Instructions

How to install my wall light?

Need help installing your Fritz Fryer wall light? Take a look at our wall light instructions below:

Wall Light fitting instructions

Can I alter the length of my pendant?

Our pendants come as 1m standard.  This can easily be shortened during installation.  All our pendants are hand made to order, so if you require a longer pendant, just let us know at the time of your order and we can make the pendants to any length you specify.

There is a small charge to cover the extra flex (and chain if applicable).

How do I order a light?

You can order a light directly from the website by clicking the 'add to basket' button, or you can order over the phone by calling us directly on 01989 567416.  With some delicate antiques we prefer to take orders by phone or you can use the 'enquiry' button on the website to ask us questions.

How long will it take to receive my order?

Lead times vary depending on the item and are detailed on the product pages, however most of our fittings are sent out well within these guideline lead times.  Bespoke items require extra time as they have to be both designed and made.  If you need your lights by a certain date, please call to discuss your requirements as there is usually something we can do.

Do you offer trade terms?

We have a trade discount structure for interior designers, architects and trade customers, please contact us for details.  In order to set you up with a trade account, we will need information such as a VAT number, website etc. 

Our trade discount structure is based on accumulative order values, so it increases the more you order.

Outside London, please email ask@fritzfryer.co.uk or call 01989 567416
London enquiries, please email london@fritzfryer.co.uk or call 020 3929 5700

Do you ship overseas?

Yes! Barring a few countries we will ship anywhere abroad, so just contact us to receive a shipping quote.

Our lights are all CE certified and EU orders to private customers are delivered Duty Paid, so there will be no nasty customs surprises.

We are also UL approved, so can sell UL fitting to our customers in the USA, although this does incur a small additional charge per fitting.

What is your returns policy?

Please see here for our returns policy.  For our full terms and conditions please see here.

Which finishes and sizes are available?

Our contemporary, bespoke range has a huge number of bespoke flex and finish options, but the most popular are listed as standard on the product pages.  If you are looking for something unusual or bespoke, the simplest way to discover all our options is to give us a call and discuss your ideas on 01989 567416.

All our antiques are original and as such there is only one of each available unless specified.  Generally the finish on antiques is as is on the website but if you have a special request for a different finish our talented restorers can grant your wish, so just phone us to discuss.  Our contemporary range is available in several different metal and glass finishes and sizes, and these can be found on the product pages.  If you are unsure about any of our sizes and finishes please don't hesitate to call us.  

Do your lights come with screws?

Yes, we supply standard dome headed screws that match the colour of your fitting.  However, it is difficult to supply a 'multi purpose' screw as the surfaces they go into vary greatly.  You may be able to find longer dome cap screws if required in your local hardware store.  Otherwise we would recommend using a wooden pattress for the installation.
https://fritzfryer.co.uk/pattresswooden-light-mount These pattresses mean you can fix much longer screws through the wood into the ceiling and then use our smaller, coloured screws to attach the ceiling hook to the wooden mount.  If you have any questions regarding lighting installation please do not hesitate to call us.

Do I need a pattress?

A pattress is a wooden ceiling rose that you can purchase if you want a little something more at the ceiling.  You can paint them the same colour as your ceiling or you can varnish them.  You do not need a pattress, our fittings all come complete with ceiling plates or backplates.

A pattress is particularly useful if you have an untidy ceiling or if you need to use some extra long wood screws as you can mount the pattress to the ceiling using the longer screws and then attach our ceiling plate with the smaller colour matched screws we supply.

How do I install my lights? Do I need an electrician?

Our fittings, including the antiques, are rewired and tested according to the Low Voltage Directive (LVD) 2006/95/EC and CE certified, but we always recommend using a qualified electrician to fit your lights. All light fittings must be installed following the installation instructions and in accordance with current, applicable building regulations - your electrician will ensure these conditions are met.

Pendant Light Installation Instructions

Wall Light Installation Instructions

Do you have a showroom? Can I see your lights in London?

We have a showroom based in the beautiful Wye Valley in Herefordshire, go to our contact page for more information.  We realise that many of our customers are not  nearby and have tried our very best to accurately photograph our fittings.  We have size guides to help you imagine the fittings and a helpful returns policy if you are not happy with your purchase.  Alternatively why not combine a visit to our showroom with a weekend in the Herefordshire countryside? 

In addition we now have a beautiful showroom in Clerkenwell in London, located at 1 Albemarle Way, EC1V 4JB. 

Here's a link to our showroom information

We also work with some people who sell our lights around the country and may offer a small range in there stores.  For information near you, please give us a call or send an email.

What happens if I am out when delivery is attempted?

For the majority of our orders we use DPD on a next day delivery service.  On the morning of your delivery they will text and/or email you a one hour delivery slot which you can use to amend your delivery if it isn't convenient.

I am ordering a pendant, what does the ceiling plate / rose look like?

All our fittings are supplied, complete with a metal ceiling plate or backplate. 

Go to 'Colours and finishes' on the product page you can click the 'view pendant set options' to see the ceiling plate.  The same applies to all our wall lights - see 'Colours and finishes' to view the fitting.  For more information please call us.

What happens if I don't like my fitting?

We are happy to refund your item if you notify us within 7 days of receipt and the fitting is returned to us in its original, resaleable condition, with the wiring unused within 28 days.  

What do I do if my light fitting arrives faulty/damaged or has missing parts?

Please inspect your order once delivered and, in the unlikely event of any issues, please notify us WITHIN 48 hours of receipt of any damage, faults or missing parts and we will get things sorted urgently. Please contact us on (01989) 567416 or email ask@fritzfryer.co.uk

How do I clean a crystal chandelier?

For our advice on cleaning your crystal chandelier, read our Crystal Chandelier Cleaning Tips.

Can I get Fritz Fryer lights for the USA?

Yes we are a UL approved company, and we offer lighting that has been made safe for use in the USA. 

Please head over to the USA lighting section of our website by clicking here.

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