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FAQs

FAQs

Here are some of our most frequently asked questions.
If your question is not answered here, please speak to a member of our team.

Trade related questions

Do you offer trade terms?

We have a trade discount structure for interior designers, architects and trade customers, please contact us for details. In order to set you up with a trade account, we will need information such as a VAT number, website etc.

Our trade discount structure is based on accumulative order values, so it increases the more you order.

You can find out more about Commercial Lighting here or

Click here to set up your trade account

Outside London, please email [email protected] or call 01989 567416
London enquiries, please email [email protected] or call 020 3929 5700

What Commercial Projects have you worked on?

We have worked on many commercial projects, both large and small and our commercial clients include Hotels, Bars, Restaurants, Office Fit Outs, Appartment Buildings, Gyms and Retail Outlets.

If you wish to learn more about our Commercial Lighting projects and services, you can do so HERE

Our clients include:

Caffe Nero / Bistro Pierre / Hyatt Hotel Group / BDP / Stuart Forbes Associates / Gensler / Ralph Lauren / Boden / Terence Conran / Soho House Group / Holloways of Ludlow / The Vawdrey House / Inglis Hall / Lewis Aldersen / Amber Interiors Shoppe / Charles & Co / Bower House Hotel / Youngs Brewerys / Sweaty Betty / Author Interiors / Liberties of London

Product Questions

How do I order a light?

You can order a light directly from the website by clicking the ‘add to basket’ button, or you can order over the phone by calling us directly on 01989 567416. With some delicate antiques we prefer to take orders by phone or you can use the ‘enquiry’ button on the website to ask us questions.

If you are looking for a custom made or bespoke light you can see more about our services HERE or drop us an email to [email protected] or [email protected]

Can I get Fritz Fryer lights made for the USA?

Yes, we are a UL approved company and we offer lighting that has been made safe for use in the USA and Canada.

Click here to discover our range of UL lighting.

I am ordering a pendant, what does the ceiling plate / rose look like?

All of our fittings come complete with a metal ceiling plate or backplate.

For more information please contact us via the online form or call 01989 567416.

How do I install my lights? Do I need an electrician?

Our fittings, including the antiques, are rewired and tested according to the Low Voltage Directive (LVD) 2006/95/EC and CE certified, but we always recommend using a qualified electrician to fit your lights. All light fittings must be installed following the installation instructions and in accordance with current, applicable building regulations – your electrician will ensure these conditions are met

Can I alter the length of my pendant?

Our pendants come as 1m standard. This can easily be shortened during installation. All our pendants are hand made to order, so if you require a longer pendant, just let us know at the time of your order and we can make the pendants to any length you specify.

There is a small charge to cover the extra flex (and chain if applicable).

Which finishes and sizes are available?

Our contemporary and bespoke range has a huge number of bespoke flex and finish options, but the most popular are listed as standard on the product pages. If you are looking for something unusual or bespoke, the simplest way to discover all our options is to give us a call and discuss your ideas on 01989 567416 or contact us via the online form.

All of our antiques are original, therefore, there is only one of each available unless specified. Generally, the finish on antiques is as shown on the website but if you have a special request for a different finish our talented restorers can grant your wish.

Our contemporary range is available in several different metal and glass finishes and sizes, and these can be found on the product pages. If you are unsure about any of our sizes and finishes please don’t hesitate to call us.

What happens if I don't like my fitting?

We are happy to refund your item if you notify us within 7 days of receipt and the fitting is returned to us in its original, resaleable condition, with the wiring unused within 28 days.

How do I clean a crystal chandelier?

For our advice on cleaning your crystal chandelier, read our Crystal Chandelier Cleaning Tips.

Can Fritz Fryer apply reduced rate or zero VAT rate for lighting on approved conversion projects or new builds?

VAT is complex and at Fritz Fryer we often receive questions regarding VAT for new builds or conversions from customers who think we should zero rate or reduce the VAT on their order. Generally schemes that allow reduced rate or zero rated VAT have a requirement of ‘Supply and Fit’. This means that in order for Fritz Fryer to zero rate or reduce the VAT we would have to install the light fittings, not just supply them.

VAT is complex and there is a lot of fine detail in these schemes that we won’t cover here, but generally, the simplest approach is to ask your builder or electrician to purchase the fittings from us. We charge the full rate of VAT, but the builder or electrician installing the light fittings can reclaim this, and they are then able to invoice you at the reduced or zero rate. Nb, as this involves additional administration, they often charge a small fee or % of the order for this service.

Showroom related questions

Where can I find Fritz Fryer lighting?

We have a showroom based in the beautiful Wye Valley in Herefordshire, go to our contact page for more information. We realise that many of our customers are not nearby and have tried our very best to accurately photograph our fittings. We have size guides to help you imagine the fittings and a helpful returns policy if you are not happy with your purchase. Alternatively why not combine a visit to our showroom with a weekend in the Herefordshire countryside?

In addition we have a showroom in Clerkenwell in London, located at 1 Albemarle Way, EC1V 4JB.

We also work with some people who sell our lights around the country and may offer a small range in there stores. For information near you, please give us a call or send an email.

Is your lighting on display in London?

We now have a lighting showroom in Clerkenwell, London.

A large collection of our modern pendant lights, wall lights, bespoke lighting options, as well as a collection of fine quality antique lighting on display in our London showroom.

Visit the ‘London Showroom’ section of our website to find our more about location and opening times.

Shipping Questions

Are EU orders duty paid?

Yes, all website orders are delivered duty paid, so there will be no nasty customs surprises. All taxes & duties are paid by Fritz Fryer Lighting.

Do you ship overseas?

Yes! Barring a few countries, we will ship anywhere abroad, so just contact us to receive a shipping quote.

Our lights are all CE certified and EU orders to private customers are delivered Duty Paid, so there will be no nasty customs surprises.

We are also UL approved, so we can sell UL fittings to our customers in the USA – although this does incur a small additional charge per fitting.

How long will it take to receive my order?

Lead times vary depending on the item and are detailed on the product pages, however most of our fittings are sent out well within these guideline lead times. Bespoke items require extra time as they have to be both designed and made.

If you need your lights by a certain date, please call 01989 567416 to discuss your requirements as there is usually something we can do.

Do your lights come with screws?

Yes, we supply standard dome headed screws that match the colour of your fitting. However, it is difficult to supply a ‘multi purpose’ screw as the surfaces they go into vary greatly. You may be able to find longer dome cap screws if required in your local hardware store. Otherwise we would recommend using a wooden pattress for the installation.
These pattresses mean you can fix much longer screws through the wood into the ceiling and then use our smaller, coloured screws to attach the ceiling hook to the wooden mount.

If you have any questions regarding lighting installation please do not hesitate to call us on 01989 567416.

Do I need a pattress?

A pattress is a wooden ceiling rose that you can purchase if you want a little something more at the ceiling. You can paint them the same colour as your ceiling or you can varnish them. You do not need a pattress, our fittings all come complete with ceiling plates or backplates.

A pattress is particularly useful if you have an untidy ceiling or if you need to use some extra long wood screws as you can mount the pattress to the ceiling using the longer screws and then attach our ceiling plate with the smaller colour matched screws we supply.

What happens if I am out when delivery is attempted?

For the majority of our orders we use DPD on a next day delivery service. On the morning of your delivery they will text and/or email you a one hour delivery slot, which you can use to amend your delivery if it isn’t convenient.

If you miss an attempted delivery, they will usually re-deliver the following working day or take to a pick up point. Responding to the DPD text is the most effective way of rescheduling delivery, but we are always happy to help where we can.

What do I do if my light fitting arrives faulty/damaged or has missing parts?

See our RETURNS POLICY

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Customer exploring handmade glass lighting within the Fritz Fryer showroom.

Aston pendant lighting suspended in a restaurant.