To return goods to us, please write or email [email protected] including your:
- name
- address
- order details (order or invoice no.)
- phone number
- email address
If you cancel once the goods have been dispatched or delivered, you must return them to us at Fritz Fryer Lighting, Unit 3, Alton Business Park, Alton Road, Ross-On-Wye, HR9 5BP, within 14 days of advising us of your cancellation.
Unless the goods are faulty (see below) the cost of returning the goods must be paid by you (including where you change your mind).
We will refund the price you paid for the Goods (and delivery costs where applicable) by the method you used for payment. We may make reasonable deductions from the price to compensate us: any damage to the Goods or loss of value caused by your handling them, to meet our collection or return delivery costs and to compensate us for any services provided in connection with the Goods (including original shipping costs if your order was shipped to you free of charge).
Refunds will be paid within 14 days of the Goods being returned.
How to Return Items
Any items being returned to us must be returned in the same condition as they were sent. They must not have been installed or used.
We strongly recommend using the original packaging, to ensure the goods arrive back to us safely.
Return address:
Fritz Fryer Lighting
Unit 3
Alton Business Park
Ross-On-Wye
Herefordshire
HR9 5BP
The items returned must be well packed. Return postage is at your cost (unless goods being returned are faulty or as detailed above) and we strongly recommend you obtain proof of postage as we are responsible for your parcel only once it has been received by us. Any loss or breakages will be your responsibility and will result in the guarantee being void.
We cannot send out replacement products until faulty goods have been returned, received and tested. If you wish to receive replacement products more urgently, you can place a new order and receive a refund for the returned items once they are received and checked by us.
Any products modified at the request of the buyer and bespoke items cannot be refunded.
Trade Customers
If you purchase as a business, you do not have the right to change your mind and return the Goods. Goods can only be returned to us if we agree to cancel your order or in the event of a fault or defect in the manufacturing or quality of the Goods, you can return the Goods to us and we shall repair or replace them free of charge (in accordance with the terms of our Warranty below). If we agree to cancel your order, you will be liable for any expense or cost incurred by us (which may include the cost of manufacturing and storing the items, delivery charges and a restocking fee – typically 30% of the retail price).
For our full returns policy (including trade customers) please see our full terms & conditions