Search background image of Hereford Shade



Terms & Conditions

Our Full Terms and Conditions of Sale can be found in the link below or upon request from Fritz Fryer Lighting.  The Full Terms and Conditions take precedence over the information on this page.


Wallis-Smith Ltd, trading as Fritz Fryer Antique Lighting (referred to as “Fritz Fryer”). "The Client" refers to the purchaser of goods and services."Conditions" refers to these Terms and Conditions.


Fritz Fryer only accepts orders subject to the conditions of sale to the exclusion of any condition of the client.

Use of the Website


You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.


You warrant that the personal information which you are required to provide when you register as a customer is true, accurate and complete and that you will notify us of any changes.


You agree fully to indemnify, defend and hold us, our officers, directors, employees, agents and suppliers, harmless from and against all claims, liability, damages, losses, costs and expenses, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your account or personal information.

Our rights

We reserve the right to:

  • modify or withdraw this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  • change the Conditions from time to time, and your continued use of the Website or any part of it following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Passing of Title and Risk

From the time of delivery, the goods shall be at your risk and you shall be solely responsible for their custody and maintenance as if you were the owner. However, notwithstanding delivery, the property in the goods shall not pass to the client until the goods are paid for in full and unconditionally.


Prices of goods and services supplied as of this date are correct but subject to market fluctuation and revision. Any overseas orders shall be charged to the client in UK Sterling (£ GBP) at current exchange rates. The company has no control or liability over these rates.

VAT & Custom Duties

The company's price list includes UK sales tax (VAT) where applicable.  Please note that VAT is not added to antique and vintage items and cannot, therefore, be reclaimed.

If ordering from outside the UK, you may be charged import duties and taxes by your local customs authority when your order is received into your country. Duties rates vary depending on the value of the goods, what they are made of and where they are made.

Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties and thresholds that may apply in your country in case you are charged to avoid any surprises. 

Please note, if you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.

EU Orders - following the UK leaving the EU, VAT and Customs may also apply to EU orders.  However, we are working to ease this situation for our EU clients.  From 01 April 2021, orders shipped to EU countries will be shipped 'DUTY PAID'.  This means Fritz Fryer receive the bill for your VAT & customs so you will receive your goods without the need to pay any additional charges from the amount paid when you place your order.  You will see a charge on your invoice for prepaid duties which is in line with the amount of UK VAT, meaning that we charge you the same as our UK clients and we pay any addition costs.


Under no circumstances will Fritz Fryer be responsible for any costs associated with any additional fees (such as, but not limited to, electrician's fees) arising because of, but not limited to, late, damaged or incorrect delivery of goods.

We cannot send out replacement products until faulty goods have been returned, received and tested. However, customers can re-order and pay for new goods to replace faulty items within 1 week of the original delivery, and then get a full refund when we receive the returned goods (as
long as they are in the same condition as they were originally delivered).

Nature of Goods

Unless specified, all goods in our 'Antique Collection' are to be considered as ‘used’. This means that signs of wear and minor damage are likely to be present. We undertake to mention in item descriptions only those things that may be considered to be of major structural or aesthetic concern. Of course, we will supply detailed condition description on any item on request. All dimensions and weights stated within product descriptions are approximate.


If the goods have been made by Fritz Fryer in response to a 'bespoke or custom' order from the Client, Fritz Fryer will not accept cancellation of the order. In the event of the goods ordered by the Client not being collected, or delivery not being accepted, Fritz Fryer reserves the right to destroy or otherwise dispose of such goods after a three month period without reference to the Client. Any deposits paid by the Client upon placing of an order are non-refundable for any reason whatsoever.


Click here to read our returns policy

Lost and Damaged Orders

All orders should be thoroughly examined within 48 hours of receipt and any damaged or missing items including fixtures and fittings notified to Fritz Fryer immediately. Please do not dispose of the damaged goods or packaging as they will be required for insurance purposes.


In respect of goods left in trust to Fritz Fryer for purposes of restoration, these are left entirely at the client’s risk and the client shall assume indemnity for that item/items. Goods entrusted to Fritz Fryer are not insured unless by prior arrangement and the cost of such insurance shall be borne by the client. Whilst we take the utmost care of goods entrusted, all work is undertaken entirely at the risk of the Client and no liability for loss or damage whatsoever is accepted by Fritz Fryer Antique Lighting.

Please note that any price discussed for restoration is an estimate. 
Prior to inspecting the light it is impossible to predict the unexpected. Upon commencing the work, if there are any unexpected additional costs (which increase the estimated cost by 15% or more) we will contact you to confirm what action you'd like to take. Unfortunately the nature of antique restoration means that unanticipated complications do occasionally occur.

Storage & Collection
If you can't collect your item within 1 month of restoration, we can arrange short term storage at our premises (space permitting) for a small weekly charge based upon size. Any item not collected within 1 month without prior agreement for storage will be subject to a charge of £10 per week for fittings up to 1m x 1m and £25 a week for larger items.

Non Collection
If an item is not collected within 3 months of the completion of restoration and no storage agreement is reached, we will contact the owner to request its removal.  If the item is not then collected within 3 further months following our request (or if an item is not collected within 6 months of being left in the care of Fritz Fryer Lighting with restoration not being given a go ahead), we reserve the right to sell or dispose of the item.

It is a mandatory requirement that any item left with or collected by us for repair is covered by the customers own insurance and left with us entirely at the customers own risk. 


Fritz Fryer only accepts British sterling (£ GBP).


Copyright and Intellectual Property Rights
All images and designs on this website are the copyright of Fritz Fryer Antique Lighting.

This website and its content is copyright of Wallis-Smth Ltd. t/as Fritz Fryer - © Fritz Fryer 2019. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system

For full terms and conditions click here

Installation Instructions

Ceiling Light Installation Instructions

Wall Light Installation Instructions

signup image